CKB EXCLUSIVE LIMITED WARRANTY
This warranty applies to CKB Shower Doors (“CKB”) products purchase after January 1, 2020. CKB offers the following warranty for its products and components thereof. This warranty extends only to the original owner/end-user for household use only and is not transferable to a subsequent owner.
CKB reserves the right to modify this warranty at any time, it being understood that such modifications will not alter the warranty conditions applicable at the time of sale of the products in question. This warranty extends for a designated period of time, so long as the product remains in use in its original place of installation. This warranty applies only to CKB products purchased from an authorized dealer in California, United States. Proof of purchase (original sales receipt) from the original consumer purchase must be provided with all warranty claims. No responsibility is assumed by CKB for any special, incidental or consequential damages. IN NO EVENT SHALL THE LIABILITY OF CKB EXCEED THE PURCHASE PRICE OF THE UNIT.
CKB products must be installed by a fully insured, licensed professional and according to the CKB installation instructions. Installation of CKB product by anyone other than a fully insured licensed professional shall VOID THE WARRANTY. CKB recommends that such licensed professionals have experience in the installation of bathroom (specifically shower and tub doors) products. Installation of certain products, including, without limitation, glass products (i.e., shower and tub doors) by an unlicensed or inexperienced installer may result in glass breakage and, consequently, may cause personal injury or even death.
PARTS ONLY WARRANTY
This warranty is extensive in that it covers replacement of all defects. LABOR CHARGES AND/OR DAMAGE INCURRED DURING INSTALLATION, REPAIR, OR REPLACEMENT, AS WELL AS ANY OTHER KIND OF ANCILLARY COST, LOSS OR DAMAGE ARE EXCLUDED.
COMMERCIAL USE AND OTHER EXCLUSIONS.
This warranty excludes all industrial, commercial and business usage. The warranty period for products installed for commercial applications or used in commercial ventures, including but not limited to motels, hotels, casinos, student housing, condos, apartments, and fitness centers, is a one (1) year limited warranty from the date of purchase for shower doors, bathtub doors, shower enclosures, and shower bases, with all other terms of this warranty applying except the duration of the warranty.
CKB hereby disclaims all warranties for products sold as dealer or store displays. CKB hereby disclaims all warranties for products used outside of the California, United States whether expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
CKB Shower Supplies will, at its election, repair or replace the product found by CKB in its sole judgment, to be defective within the warranty period under normal residential use and maintenance. The replacement of a product is limited to supplying a replacement product or part (same as existing or if not available, comparable product). CKB warranty obligation shall be discharged upon tender of parts, replacement or repair of the product. Purchaser’s refusal to accept the tender terminates all warranty obligations and VOIDS THE WARRANTY. Cost of freight for returning products to CKB for repairs or replacement under this limited warranty are the responsibility of the customer. Cost of freight associated with shipping of replacement product(s) or parts covered by this warranty is the responsibility of the original user. Any product replaced or repaired during the warranty period will be covered only for the remaining period of the original warranty. In no event will CKB be liable for costs of repair or replacement of any installation material, including but not limited to tile, marble, etc. CKB IS NOT RESPONSIBLE FOR INSTALLATION, REMOVAL OR REINSTALLATION COSTS OF ANY PRODUCT REQUIRING WARRANTY SERVICES.
Any modification or alteration of any CKB products will void the warranty. Neither the authorized CKB dealer, nor any other person is permitted to make any affirmation, representation, or warranty other than those contained in this warranty. Any affirmation, representation, or warranty other than those contained in this warranty shall not be enforceable against CKB or any other person.
CKB product installations and repairs must be performed by a licensed, insured and experienced professional contractor - installation or repairs performed by any other party shall void the warranty. This warranty shall not apply to breakage or damages caused by normal wear and tear, fault, carelessness, abuse, misuse, misapplication, improper maintenance, alteration or modification of the unit, as well as chemical or natural corrosion, accident, fire, flood, act of God or any other casualty. Improper care and cleaning will void the warranty. Use of cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, solvents or other products not recommended for hardware finishes, glass or acrylic as they may damage the metal or glass finish of your shower door or shower enclosure and will void the warranty. For additional product maintenance instructions please refer to the product installation manual. CKB is not responsible for any issues arising in connection with errors or omissions in information provided on CKB or dealers’ websites. This warranty does not extend to any non-CKB plumbing or components installed by installers, end users or by any party other than CKB.
THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CKB SHOWER DOORS (“CKB”)” AND/OR SELLER DISCLAIMS ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. CKB IS NOT LIABLE FOR PERSONAL INJURIES OR DEATH TO ANY PERSON OR FOR ANY DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE, LOSS OF USE, LOSS OF TIME, LOSS OF PROFITS, INCONVENIENCE, INCIDENTAL EXPENSES, LABOR OR MATERIAL CHARGES, OR ANY OTHER COSTS RESULTING FROM THE USE OF ITS PRODUCTS OR PERTAINING TO THE APPLICATION OF THE PRESENT WARRANTY, OR RESULTING FROM THE REMOVAL OR REPLACEMENT OF ANY PRODUCT OR ELEMENT OR PART COVERED BY THIS WARRANTY.
PRODUCT WARRANTY PERIODS
The laws and regulations that govern the installation and use of shower or tub doors, shower enclosures and shower bases vary widely by region, state or municipality. Except as otherwise provided above, CKB makes no warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose or compliance with any code. CKB is not responsible for verifying building code restrictions on installation or use and any such compliance is excluded from this warranty. CKB reserves the right to modify this warranty at any time - such warranty modifications will not alter the warranty applicable at the time of sale of the products in question. The warranty terms for specific products for consumer (nonindustrial, non-commercial, non-business use only) are:
SHOWER & TUB DOORS, SHOWER ENCLOSURES GLASS
CKB shower doors, tub doors, and shower enclosures are backed by a Limited Two (2) Years Warranty. CKB warrants the glass of shower doors, tub doors and shower enclosures to be free from defects in workmanship and materials under normal residential use for a period commencing from the initial date
of purchase by the owner/end-user, contractor or builder from an authorized CKB dealer for two years of the product as long as the original consumer purchaser owns the home in which the product is installed. Warranty for plastic seal strips, sweeps or any other vinyl components shall be limited to one (1) year. CKB does not warrant glass for scratches, chips, water spots, breaking or any other damage after installation.
SHOWER & TUB DOORS, SHOWER ENCLOSURE HARDWARE
CKB shower door, tub door, and shower enclosure hardware is backed by a Limited Two (2) Years Warranty. CKB warrants shower door, tub door and shower enclosure hardware (i.e. handles, rollers, hinges, profiles, clips, guides, brackets, towel and support bars) in chrome and brushed nickel finish only to be free from defects in workmanship and materials under normal residential use for a period commencing from the initial date of purchase by the owner/end-user, contractor or builder from an authorized CKB dealer for two years of the product as long as the original consumer purchaser owns the home in which the product is installed. Warranty for any part in matte black finish shall be limited to one (1) year.
CKB warrants shower bases purchased by the owner/end-user, contractor or builder from an authorized CKB dealer to be free from defects in workmanship and materials under normal residential use for two years of the product as long as the original consumer purchaser owns the home in which the product is
In order to obtain service provided under this warranty, first contact the dealer or distributor who sold this unit. CKB Shower supplies will provide the warranty service described above when the following conditions has been met: The failure is of the nature or type covered by the warranty; The user has informed an authorized CKB agent or CKB’s warranty service representative of the nature of the problem during the warranty period; Conducive evidence (e.g., proof of purchase or installation) is provided to the foregoing by the user proving that the failure occurred or was discovered within the warranty period; An authorized service person or company representative has been permitted to inspect the product during regular business hours within a reasonable time after the problem was reported by the user. CKB’s warranty obligation shall be discharged upon tender of replacement or repair. The customer’s refusal to accept the tender voids CKB’s warty obligations.
CKB SHOWER DOORS
23511 BERNHARDT STREET, UNIT B
HAYWARD, CA 94545
Or, contact the Technical Support Center Monday thru Friday 9:00 am – 5:00 pm PST
Technical Support: 1-510-432-0361